Shipping and Returns

Shipping & Local Pick-up

Items may be picked up at 1130 College Street, Toronto Canada. Shop hours are 12-6, Wednesday to Saturday. You will be notified within one week when your order is ready. If you are unable to pick-up during shop hours please contact me directly and we can arrange a pick-up at my second studio space at Dundas West and Bloor in Toronto.

All other orders are shipped with tracking via Canada Post within one week of ordering. If you would like to arrange an alternate carrier or additional insurance please contact me directly before your order is placed. I am not responsible for any damage or loss that occurs after shipment.

Returns

If you are unhappy with your purchase it may be returned for exchange or store credit. Each piece is a unique, handcrafted, one-of-a-kind item. My pieces are not mass produced or made with any type of machinery, so the work naturally has a very handmade look. If you have questions about the size, the detail of the work or anything at all please contact me in advance of your purchase so we can ensure you know exactly what you are getting. I want you to love your piece as much as I do!

All sale items are final sale.

Damage

Handmade rugs are meant to last for decades or more, but that does not mean they are invincible. If your rug is being walked on or used as a cushion it will be susceptible to damage and wear. Occasionally I am able to repair a loop that has come undone, please contact me directly. Be kind to your rug, treat and clean it with care and there shouldn't be any issues.

 

Please feel free to contact me with any questions at all about the products.